Shipping policy

Free tracked shipping Australia-wide

Every order ships free, with tracking, to any Australian address (including PO Boxes and Parcel Lockers). We don't currently ship outside Australia.

Processing time

We process orders within 1–3 business days (Monday to Friday, excluding public holidays). You'll get an email with your tracking number once your order has been dispatched.

Delivery time

Our products ship from our overseas supplier, so delivery takes a little longer than a local warehouse. Most orders arrive within 7–15 business days. Remote and regional areas can take a few days longer, and very busy periods (like November–December) can add delays outside our control.

We'd rather give you an honest estimate than a fast one we can't keep. If your order is taking longer than expected, just email us and we'll look into it.

Tracking

Your tracking number is sent by email when your order is dispatched. Tracking can take 2–5 business days to show its first update while the parcel moves through international handling, so please don't worry if it looks quiet at first. If you haven't seen any movement after 7 business days, email us at chargedcabin@gmail.com with your order number.

Lost or delayed parcels

If tracking shows no movement for an extended period, or your order hasn't arrived within 25 business days of ordering, contact us. We'll open an investigation with the carrier. If the parcel is confirmed lost, or can't be found within a reasonable time, we'll send a free replacement or give you a full refund, whichever you'd prefer.

If tracking shows a parcel as delivered but you can't find it, please check with neighbours, building management and your local post office first, then email us within 7 days and we'll help with a carrier claim.

Please double-check your shipping address at checkout. If a parcel is returned to sender because of an incorrect or incomplete address, we'll work with you to re-send it, but we may need to ask you to cover the re-shipping cost.

Customs and import charges

All prices are in Australian dollars. For orders under A$1,000, Australian customs duties and import charges aren't expected, so there should be nothing extra to pay on delivery. If you're ever asked to pay an unexpected charge on one of our parcels, don't pay it. Contact us first.