Refund policy

Your rights under Australian Consumer Law

Our products come with guarantees that can't be excluded under the Australian Consumer Law. For a major failure you're entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure doesn't amount to a major failure.

Nothing in this policy limits those rights. The sections below explain how we handle the common situations, and in several cases we go further than the law requires.

Faulty, not as described, or wrong item sent

If your item is faulty, doesn't match its description, or isn't what you ordered, we'll fix it at our cost. Depending on the problem, that means a repair, a replacement or a refund. Email chargedcabin@gmail.com with:

your order number
a short description of the problem
a photo, if you can (it helps us sort it out faster)

If we need the item back, we'll cover the return postage or reimburse your reasonable costs. Often we won't need it back at all.

Damaged on arrival

Tempered glass is tough once it's installed, but parcels can get knocked around in transit. If your protector arrives cracked or damaged, email us a photo of the item and packaging within 7 days of delivery, and we'll ship a free replacement, with no need to send the damaged one back.

If you notice damage after 7 days, still get in touch. The 7-day window is just how we keep the fast-track replacement simple, and your rights under the Australian Consumer Law still apply.

Wrong fit

Each product page lists the models and screen sizes it suits. If a protector doesn't fit your car:

If our listing or fitment advice was wrong, that's on us. It's treated as "not as described" (see above) and we'll replace or refund it at our cost.
If the wrong size or model was ordered, we'll offer an exchange for the right one where we stock it. Please return the unused item in its original packaging (see change of mind below for return postage), and we'll send the correct size free once it's on its way back to us. If we don't stock the right fit, you can return it for a refund under our change-of-mind policy.

Not sure which one you need? Please confirm your car's screen size with your dealer or Tesla advisor before you order.

Change of mind (14 days)

If you change your mind, you can return your item within 14 days of delivery for a refund, provided it is:

unused and not installed (for screen protectors, the protective film hasn't been peeled off and the glass hasn't been applied to a screen), and
in its original packaging, with everything it came with.

To start a change-of-mind return:

Email chargedcabin@gmail.com with your order number and let us know you'd like to return it.
We'll reply with the return address and instructions. Please don't send anything back without contacting us first, as returns sent to the wrong address can't be processed.
Post it to the Australian returns address we send you. Return postage for change-of-mind returns is paid by you, and we recommend a tracked service, as we can't refund items that don't reach us.

Once we receive and check the item, we'll refund the purchase price to your original payment method within 5 business days. Your bank may take a few more days to show it.

What isn't covered by change of mind

Protectors that have been installed or had their film removed (we can't resell them). This doesn't affect your rights if the item is faulty.
Items returned after 14 days, or without contacting us first.